← Back to Home

Privacy Policy

Last updated: October 17, 2025

At SAVORAI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-powered food ordering and marketing platform that enables restaurants, bakeries, home kitchens, and other food businesses ("Clients" or "Tenants") to connect with their customers.

IMPORTANT NOTE: This app is provided by SAVORAI, not Meta (Facebook). The data you provide is collected by SAVORAI and used in accordance with this Privacy Policy.

Who This Policy Applies To

This Privacy Policy applies to two categories of users:

  1. Clients/Tenants: Businesses (restaurants, bakeries, home kitchens, etc.) who use SAVORAI's platform to manage their food ordering and customer communications. Clients must be 18 years or older to use our platform.
  2. End Customers: Individuals who place orders with our Clients through WhatsApp. End customers may include minors placing orders with parental consent.

1. Information We Collect

1.1 Information Collected from Clients/Tenants

When you register as a Client on our platform, we collect:

1.2 Information Collected from End Customers

When customers place orders through our Clients using WhatsApp, we collect:

1.3 Facebook/WhatsApp Permissions

When Clients connect their WhatsApp Business account through Facebook/Meta's WhatsApp Business API, we request access to the following permissions:

1.4 Technical Information

We collect technical information from both Clients and End Customers:

2. How We Use Your Information

2.1 For Clients/Tenants

We use Client information to:

2.2 For End Customers

We use End Customer information to:

2.3 General Uses

For both Clients and End Customers, we use information to:

3. Information Sharing and Disclosure

3.1 Between Clients and Their Customers

3.2 Service Providers

We share information with third-party service providers who assist us in:

3.3 Sharing with Facebook/Meta

When you use our service, information is shared with Facebook/Meta through:

Important: Facebook/Meta's use of your information is governed by their own privacy policies and terms of service. We recommend reviewing:

3.4 Marketing Messages and Customer Consent

Important Notice for End Customers: When a Client uses our platform to send you marketing messages:

For Clients: You are responsible for:

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

3.6 Legal Requirements

We may disclose information when:

4. WhatsApp Integration and Meta Compliance

Our platform integrates with WhatsApp Business API provided by Meta (Facebook). Important points:

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

However, please note: No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Rights for Clients/Tenants

As a Client, you have the right to:

To exercise these rights, contact us at privacy@savorai.app.

6.2 Rights for End Customers

As an End Customer, you have the right to:

To exercise these rights, you can:

  1. Contact the specific Client/business you interacted with
  2. Contact SAVORAI at privacy@savorai.app
  3. Reply to any WhatsApp message with your request

6.3 Opting Out of Personalized Advertising

You have choices regarding personalized advertising from Facebook/Meta:

To opt out of Facebook advertising based on your activity:

  1. On Facebook: Go to Settings & Privacy > Settings > Ads > Ad Preferences. You can adjust your ad preferences and opt out of ads based on your activity on apps and websites.
  2. Facebook Ad Settings: Visit https://www.facebook.com/ads/preferences/ to control your ad preferences
  3. Meta Account Center: Visit https://accountscenter.facebook.com/ to manage your privacy settings across Meta platforms
  4. Mobile Device Settings:
    • iOS: Go to Settings > Privacy & Security > Tracking > Turn off "Allow Apps to Request to Track"
    • Android: Go to Settings > Google > Ads > Delete advertising ID or opt out of ads personalization

Note: Opting out of personalized advertising does not mean you will see fewer ads; you will still see ads, but they may be less relevant to your interests.

6.4 Cookie Management

You can control and delete cookies through your browser settings. Most browsers allow you to:

Please note that blocking cookies may affect your ability to use certain features of our service.

7. Data Retention

7.1 Client/Tenant Data

7.2 End Customer Data

7.3 Technical Data

7.4 Facebook/WhatsApp Data

If a Client disconnects our app or we disable our use of Facebook Platform, all data obtained from Facebook/WhatsApp will be deleted within 90 days, except as required by law or with explicit user consent.

7.5 Deletion Requests

If you request deletion of your data, we will delete or anonymize your information within 90 days, except where:

8. International Data Transfers

Currently, our services are provided primarily in India, and your data is stored on servers located in India or nearby regions.

If we expand our services internationally in the future, your information may be transferred to and processed in countries other than India. In such cases, we will:

9. Children's Privacy

9.1 Client/Tenant Users

Our platform is not available to individuals under 18 years of age. Clients/Tenants must be 18 years or older to register and use our business services. We do not knowingly allow minors to create Client accounts.

9.2 End Customers

While our Client-facing platform is restricted to adults, we recognize that minors may place orders through WhatsApp with their parents' or guardians' consent.

For End Customers who are minors:

If we become aware that we have collected personal information from a child without appropriate parental consent for purposes other than order fulfillment, we will take steps to delete such information.

This service complies with applicable Indian laws regarding children's privacy and data protection.

10. Specific Rights Under Indian Law

As our services are provided in India, you have rights under Indian data protection laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) and related regulations:

10.1 For All Users

10.2 Withdrawal of Consent

Where we process your data based on consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

10.3 Legal Bases for Processing

We process personal data under the following legal bases:

11. Marketing and Communications

11.1 Marketing Messages to End Customers

11.2 Compliance with Indian Marketing Regulations

We and our Clients comply with:

For Clients: You must ensure that:

12. AI-Powered Customer Assistance

Our platform uses artificial intelligence (AI) to answer customer questions through WhatsApp. Here's what you should know:

12.1 How Our AI Works

12.2 Data Used by AI

12.3 Human Oversight

12.4 AI Limitations

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.

We will notify you of material changes by:

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of our services.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information and Grievance Redressal

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries

Email: privacy@savorai.app
Phone: [Your Contact Number]

Data Protection Officer

Email: dpo@savorai.app

Grievance Officer (As per Indian Law)

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing, privacy violations, or any grievances related to our platform.

Name: [Grievance Officer Name]
Email: grievance@savorai.app
Phone: [Grievance Officer Contact Number]
Address:
SAVORAI
[Your Registered Business Address]
[City, State, PIN Code]
India

Response Time: We will acknowledge your grievance within 24 hours and resolve it within 15 days from the date of receipt.

Mailing Address

SAVORAI
[Your Registered Office Address]
[City, State, PIN Code]
India

15. Regulatory Compliance

This Privacy Policy is designed to comply with applicable Indian laws and regulations, including:

16. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources (such as payment gateways, delivery partner apps, or Client websites).

Please note:

17. Business Transfers and Succession

In the event that SAVORAI is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding:

18. Data Processing Agreement for Clients

Important for Clients/Tenants: When you upload your customer data to our platform, a data processing relationship is created:

By using our platform, you acknowledge and agree to these data processing terms. For enterprise clients with specific requirements, we can enter into a separate Data Processing Agreement (DPA).

19. Security Breach Notification

In the unlikely event of a data security breach that affects your personal information:

For Clients:

For End Customers:

Our Response:

Consent and Acknowledgment

By using SAVORAI's platform, you acknowledge that:

  1. You have read and understood this Privacy Policy
  2. You consent to the collection, use, and sharing of your information as described
  3. For Clients: You have the legal right to upload customer data and have obtained necessary consents
  4. For End Customers: You understand that your data will be shared with the Client you're ordering from
  5. You understand this is an India-based service subject to Indian laws

For Clients: Your use of the platform constitutes acceptance of these terms. You can withdraw consent by closing your account, subject to legal retention requirements.

For End Customers: Your first order or interaction with a Client through our platform constitutes acceptance. You can withdraw consent by requesting data deletion, subject to legal retention requirements.

Last Updated: October 17, 2025

For the most current version of this Privacy Policy, please visit: https://savorai.app/privacy-policy